project management

8 Ingredients for Crafting a Service Level Agreement
By Sean Fitzgibbons | August 13, 2014 | Technology

Whether augmenting your current development team or leveraging third-party vendor resources for application management, a clearly defined Service Level Agreement  (SLA) is key to the success of your engagement. SLAs have traditionally applied to IT service providers, guaranteeing performance, uptime, incident reporting, and responses. The fundamentals, though, can be adapted…

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